This screening at the UK Jewish Film Festival was introduced by a programmer, and there was a Q&A afterwards. I didn’t stay for this, as I couldn’t stomach the idea of politicians bickering with journalists about Arab-Jewish relations and the wider regional conflicts the film engages with.
The treatment of refugees by the governments of developed nations has been a big topic for some time, and continues to crop up in all kinds of discussions (whether related to refugees or not; the last few days have seen that they provide a convenient figure of blame in all kinds of crises). The recent conflict in Syria has seen a huge influx into mainland Europe, but Israel has had its share of refugees too, primarily coming overland from North Africa via the Sinai peninsula, as revealed in this documentary. The ‘hotline’ of the title isn’t really a telephone call centre, but an NGO dealing with the plight of refugees, and the statistics presented by its charismatic and outspoken director Sigal Rozen reveal that Israel has granted refugee status to virtually nobody since 1951. Rozen and her staff are seen helping the refugees to navigate the tedious bureaucratic processes from their small Tel Aviv office, as well as stumping for them in community meetings and in parliamentary committees. The film largely opens with one such meeting, where Rozen is almost literally attacked by the aggrieved residents, to whose vicious taunts and hate speech she can only counter by repeating her message that this is a problem created by politicians and that needs to be addressed by them; her office can only try to help the migrants to settle where the government allows. In the process, we get plenty of this kind of head-to-head (or head-to-brick-wall) conflict over matters of basic human decency, but we are left with a picture of how difficult it is in modern democracies to really deal with such urgent matters when there is no political will to do so. Of course it’s a complicated subject, and though the film engages with some entrenched and specific local issues that exist in this part of the Middle East, one can imagine the same events taking place in small underfunded offices across Europe.
Director/Cinematographer Silvina Landsmann; Length 99 minutes.
Seen at Phoenix, London, Thursday 12 November 2015.